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Our Legal Terms and Your Rights

winbuzz operates under a defined legal framework that sets out what we expect from you and what you can expect from us — covering account conditions, data handling…

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winbuzz Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

How to Reach Our Legal and Compliance Team

If you have a question about your rights under our terms, wish to raise a dispute, or need to make a data-related request, our compliance and support team is available around the…

Email — Legal Queries Send your query to our legal team via the contact email listed in your account dashboard. Include your account ID and the specific clause or transaction in question so we can respond accurately and promptly.
Live Chat — Immediate Clarification Use the in-platform live chat for quick clarifications on account conditions or payment disputes. Our agents can escalate to the compliance desk if your question needs a formal written response from the legal team.
Formal Written Requests For data erasure, data portability, or account closure under our privacy policy, submit a written request through the Help Centre form. We process formal requests within five business days and confirm completion by email.
POLICY AND ACCOUNT SECURITY

How winbuzz Handles Data, Cookies and Account Security

We build our data and security practices around what Indian account holders actually need — fast UPI flows, clear retention schedules and straightforward access to your own data.

Data Collection Scope

We collect the information needed to operate your account: name, contact details, payment identifiers for UPI, Paytm or PhonePe, and…

Cookie Policy

Cookies on winbuzz.im fall into three types — essential (session management), functional (language and region preferences) and analytics (aggregate traffic…

Account Security Practices

Account access is protected by password hashing and optional two-factor authentication via your registered mobile number.

Data Retention Schedule

Transaction records and account data are retained for seven years in line with applicable financial regulations.

Your Right to Access and Correct

You can view and update most account details directly from your profile page.

Who to Contact for Privacy Requests

Data erasure, portability and objection requests go to our designated privacy contact, reachable through the Help Centre form.

Frequently Asked Questions About Our Legal Terms

Below are the questions we receive most often about account terms, data rights and dispute processes. If your question is not covered here, our compliance team can be reached via the channels described above.

These terms apply to anyone who opens an account on winbuzz.im where local law permits it. If you are in a jurisdiction where online gaming is not permitted, the terms do not create a right of access and your account may be restricted.

Yes. Submit a data access request through the Help Centre form with your account ID. We will compile and send your data in a readable format within 30 days of verifying your identity, free of charge for one request per year.

Raise a dispute within 30 days of the transaction date using the Help Centre or live chat. Include the transaction reference number and the amount. We investigate and provide a written outcome within five business days of acknowledgement.

Transaction records are retained for seven years as required by applicable financial law. After the retention period, personal identifiers are anonymised. We do not use retained data for any marketing purpose after account closure.

We send advance notice of any material change to your registered email address at least seven days before the updated terms take effect. Continued use of your account after the effective date constitutes acceptance of the revised terms.

These terms are governed by applicable Indian law where local regulations permit. Disputes that cannot be resolved through our internal process may be referred to the appropriate legal forum as specified in the full terms document available in your account dashboard.

Submit a written erasure request via the Help Centre form. We will verify your identity, confirm whether a statutory retention obligation applies, and complete the erasure or explain any limitation within 30 days, notifying you by email throughout.

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